Rising to the Challenge of Patient-Centred Care
- 06/10/2015
After an hour of describing a recent admission to hospital for treatment of pneumonia, ‘Mary’ paused and said “You know, I couldn’t fault the technical care, but…I was treated like a lump of clay…people came and went…they did things to me ... staff didn’t tell me what they were doing, who they were or how I was going…and that is my lasting memory of my care.” ‘Patient-centred’ has become a catchphrase...
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